Welcome to TrustX Service Status
All Systems Operational
Australia Operational
90 days ago
100.0 % uptime
Today
Europe Operational
90 days ago
100.0 % uptime
Today
Preview Operational
90 days ago
100.0 % uptime
Today
United States Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Nov 19, 2024
Completed - The scheduled maintenance has been completed.
Nov 19, 11:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 10:30 GMT
Scheduled - We're excited to announce that a new release is scheduled for our production environment. This release includes the following updates:

- This release sees the introduction of the following document authentication algorithms. These algorithms provide improvements in accuracy for document authentication. The algorithms are being provided under early access for evaluation purposes. Notification will be provided when these algorithms will become generally available:
- Color Copy Detection v.1.4.0
- Photo Substitution Detection v1.5.0
- Black & White Copy Detection v2.1.0
- Screen Replay Detection v2.5.0
- Paper Copy Detection v2.5.0
- Portrait Substitution Detection v2.5.0

- The Backoffice Process Instance page has been updated to disable the 'Export CSV' button when no Process Instance search results are returned.

As always, this update will be deployed seamlessly with no downtime for your continued productivity.

Stay Informed:
For a comprehensive overview of this release, please refer to the release notes: https://docs.trustx.com/trust/release-notes

Nov 19, 08:50 GMT
Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024
Completed - The scheduled maintenance has been completed.
Nov 12, 15:52 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 14:52 GMT
Scheduled - TrustX has a new Preview Release update that includes several enhancements. Key features in this update include:

- This release sees the introduction of the following document authentication algorithms. These algorithms provide improvements in accuracy for document authentication. The algorithms are being provided under early access for evaluation purposes. Notification will be provided when these algorithms will become generally available:
- Color Copy Detection v.1.4.0
- Photo Substitution Detection v1.5.0
- Black & White Copy Detection v2.1.0
- Screen Replay Detection v2.5.0
- Paper Copy Detection v2.5.0
- Portrait Substitution Detection v2.5.0

- The Backoffice Process Instance page has been updated to disable the 'Export CSV' button when no Process Instance search results are returned.

As always, this update will be deployed seamlessly with no downtime for your continued productivity.

Stay Informed:
For a comprehensive overview of this release, including detailed instructions on the new features, please refer to the release notes: https://docs.trustx.com/preview/trust

Nov 12, 14:51 GMT
Completed - The scheduled maintenance has been completed.
Nov 12, 11:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 10:30 GMT
Scheduled - We're excited to announce that a new release is scheduled for our production environment. This release includes the following updates:

- New Document to Face Match Activity: A new Document to Face Match v2 activity has been introduced to provide improved error handling options in cases where a face template cannot be generated from the portrait image due to capture quality issues.
- Improved Configuration Error Screen: A new image has been applied which will be visible to end users when a configuration error occurs

Deprecation Notice
The following activities have been deprecated and are no longer available in the Process Designer
- Regula v7.1
- Custom Data Form
- Execute Cloud Function
- Face Liveness Assessment
- Document to Face Match
- Write Summary Report

As always, this update will be deployed seamlessly with no downtime for your continued productivity.

Stay Informed:
For a comprehensive overview of this release, including detailed instructions on the new features, please refer to the release notes: https://docs.trustx.com/trust/release-notes

Nov 12, 08:37 GMT
Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.

Nov 5, 2024
Completed - The scheduled maintenance has been completed.
Nov 5, 16:45 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 15:45 GMT
Scheduled - TrustX has a new Preview Release update that includes several enhancements. Key features in this update include:

- New Document to Face Match Activity: A new Document to Face Match v2 activity has been introduced to provide improved error handling options in cases where a face template cannot be generated from the portrait image due to capture quality issues.
- Improved Configuration Error Screen: A new image has been applied which will be visible to end users when a configuration error occurs

Deprecation Notice
The following activities have been deprecated and are no longer available in the Process Designer
- Regula v7.1
- Custom Data Form
- Execute Cloud Function
- Face Liveness Assessment
- Document to Face Match
- Write Summary Report

As always, this update will be deployed seamlessly with no downtime for your continued productivity.

Stay Informed:
For a comprehensive overview of this release, including detailed instructions on the new features, please refer to the release notes: https://docs.trustx.com/preview/trust

Nov 5, 14:57 GMT